Here you will find the answers to the most frequently asked questions about the digital platform.
Are there any technical requirements for participation in the digital event?
Google Chrome, Mozilla Firefox or Microsoft Edge are best suited. Mozilla Firefox and Google Chrome are the most stable browsers. Internet Explorer is not supported by the digital platform.
In which languages is the platform available?
The platform and also the streams will be available in German and English. At the top of the screen you will find the icon for switching languages.
What is "My profile"?
In the tab "My profile" your personal data from your registration will be taken over. You can change and add to them at any time. This data is used to suggest the best possible matches for you.
What are "matches"?
With the help of an algorithm and your user behaviour, we check the matches between your details in the networking section and the details of the other participants. If you open the details by clicking on the name, you will see the areas in which you have matches. By changing your interests you will receive other matches.
Under "Search participants" in the networking section, you can also find other participants. With the help of filter options, you can narrow down your results.
When does the platform open and close, from when are which functions available?
For initial registration and preparation, the Digital Extension will be activated as follows:
- Opening of Digital Extension for exhibitors: 6 January 2023
- Opening of Digital Extension for visitors and press: 13 January 2023
The full scope of the platform will be available to all trade show participants from 3 February 2023, in parallel with the start of the physical trade show, and will then be available to you until 17 February 2023. This allows you to follow up on the trade show at your leisure, download contacts and chat histories, follow up on leads, or view selected events again.
What is a video call?
People who are in different locations can use a videocall to talk on the phone and see each other via video at the same time.
What are the requirements for participating in a video call?
You can participate in a video call with a laptop, PC or mobile device. To be able to use all the functions of a video call, you need a device with a camera and a microphone.
Mobile devices may have limitations due to different versions of the various operating systems.
How does a video call work on the platform?
As soon as you open an exhibitor profile, you will find exhibitors' staff members who are available for a video call. You can start directly by clicking the "Videocall" button.
Alternatively, you can make an appointment.
What does the digital appearance cost?
The digital presence is included in the obligatory media package for exhibitors.
Can an exhibitor see and test how his profile is seen by visitors?
As soon as information is filled out in the Media Package Manager (MPM), the exhibitor can see directly in the preview how it will look on the website, in the app, etc. The Digital Extension will go online for exhibitors on 2 January 2023 (for visitors and media representatives only two weeks later). This time can be used to optimize the digital profile.
How do I get access to the digital event platform as an exhibitor?
The exhibitor pass is the access authorization to the digital platform. Exhibitor passes are created in the exhibitor ticket portal (ATP). Once they have been created, you can log in to the digital platform with your Messe-login. If you do not yet have a Messe-login, you can easily register for this.
Please note, that each staff member needs their own Messe-Login. Unfortunately, exhibitor passes cannot be created with the same e-mail address.
Exhibitor passes are valid for both the face-to-face event and the digital platform. With your exhibitor pass, you can use them for the entire duration of the event.
Who is the main contact person and what is he/she allowed or able to do?
The main contact person is the company representative who is the first point of contact for correspondence with the exhibition team. This person has admin rights on the platform and can activate additional profiles and appoint one or more representatives who also have admin rights. In addition, the main contact person can edit the exhibitor profile.
What content can I provide and in what format?
Your exhibitor profile, which you create via the Media Package Manager (MPM), will be transferred to the digital platform. You will find information on the technical requirements below.
Here you will find detailed information on the Media Package Manager (MPM).
Can a showroom be included on the digital platform?
Yes, this will be possible from the platform opening for exhibitors on 2 January 2023, in the exhibitor area under "Showroom".
What file format is needed for the showroom banner image?
The following file format is required:
- Format: .jpg
- Size: 1140 x 500px (the height is a recommendation, you can be flexible here)
Please note that a transparent background will be played out in black.
How can I as an exhibitor influence which visitors I am matched with via the algorithm? How is this catgeorised on the digital platform?
Once the exhibitor's main contact has access to the platform, they can customise their onboarding information such as product categories, interest in, search for, etc.
Visitors will be asked for the same information. If the answers match on both sides, they are suggested to each other.
In the process, the algorithm "learns", i.e. the more information and interaction, the better the quality of the lead.
What does digital participation cost me as a visitor?
How do I get access to the digital event platform as a visitor?
You can obtain your visitor ticket at the Messe Frankfurt online ticket shop. After purchasing the ticket, you can log in to the digital event platform with your Messe-Login and edit your profile from 13 January. As soon as the platform goes live, your profile can be viewed directly by other platform participants. You are already represented there with your name, company and interests, no contact details such as e-mail address or telephone number are published.
The visitor tickets are valid for the face-to-face event and for the digital platform. The ticket "Access Digital Extension" is only valid for the Digital Extension. With your ticket, you can use the digital platform for the entire duration of the event.To the ticket shop
What does my personal profile look like?
After the initial registration on the platform, visitors go through an onboarding process that helps them create their profile, e.g. questions that will be included in the matchmaking process. Visitors can also upload a photo and indicate which languages they speak.
Support for the digital event platform
Do you still have open questions that could not be answered by the FAQ or our videos? The support team will be happy to help you.
Telephone: +49 69 75 75-10 10