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FAQs

In the following, we have compiled answers to frequently asked questions (FAQs) for you.

Stand Set-up

How high is the hall? What kind of floor loading and lighting does the hall in question have? You can obtain this information from the Technical specifications of the halls from page 55 onwards..

From November onwards, this is where you will find the interactive hall plan showing details of who has been assigned to which stand: Interactive hall plan

The basic construction height is 2.50 m. If stands are higher than 2.50 m, the sides facing the neighbouring stands must be smooth and white. The upper edge of the lighting / advertising etc. must be kept within the maximum construction height. Any advertising must be kept at least 1 metre away from the border to the neighbouring stand. The building heights vary according to the hall:

Stand size up to 30 sqm:

  • Halls 8.0, 9.0, 9.1, 9.2 and 11.0: 4.00 m
  • 8.0 Hall perimeter West and Galleria 1: 3.50 m
  • Galleria 0: 3.40 m

Stand size above 30 sqm:

  • Halls 8.0, 9.0 and 11.0: 8.00 m
  • Galleria 1: 5.00 m
  • Halls 9.1 and 9.2: 4.00 m
  • 8.0 Hall perimeter West: after consultation
  • Galleria 0: 4.00 m after consultation

In certain halls (see hall height) construction is possible on two levels. For this purpose, the plans required for the application for approval, including a check of the statics, must be submitted in duplicate 6 weeks before construction begins at the latest to:

Messe Frankfurt Venue GmbH
Technical Event Management Team
Ludwig-Erhard-Anlage 1
D-60327 Frankfurt am Main
technics@messefrankfurt.com

You can find more precise specifications in the General Terms and Conditions as well as via the Technical Guidelines (Page 23, Item 4.2 Stand Construction Approval) in its currently valid version.

The costs of the inspection of the two-level construction must be borne by the exhibitor. The costs of the approval procedure (inspection of the documents submitted and acceptance on site) will be billed to the exhibitor / stand constructor. Should there be no statics report inspected by a second, independent structural engineer, the engineering office commissioned by Messe Frankfurt will conduct the inspection itself and bill the exhibitor separately.


If you have any questions, please consult the following:

Team Technical Event Management Team
Telephone +49 69 75 75-65 39
technics@messefrankfurt.com

With stands that are open on one and two sides, 6 cm should be subtracted in each case from the stand-width stated, in order to obtain the clear inside dimensions.

Messe Frankfurt erects standard stand partition walls that are 2.50 m high with adjustable feet of up to 0.12 m in length. Please order these (free of charge) at the Shop for Exhibitor Services. If you have any questions or require any alterations, please contact christmasworld@messefrankfurt.com

Please note that the stand walls must not be damaged (no nails, screws etc.).

Stands located in outdoor areas, temporary structures, mobile stands, two-storey stands, special mountings and special designs have to be approved separately and are subject to a charge.

Special designs include, for example:

  • stands that are more than 100 sqm in area
  • two-storey constructions
  • walls higher than 4 m
  • closed ceilings
  • platforms higher than 0.20 m
  • glass structures
  • moving components

Suitably scaled stand plans (e.g. 1:100) are to be submitted in duplicate for approval at the latest six weeks before construction begins and labelled in German or English. They should be submitted to:

Messe Frankfurt Venue GmbH
Technical Event Management
Ludwig-Erhard-Anlage 1
D-60327 Frankfurt am Main
technics@messefrankfurt.com

Special circumstances applying to the side of the stand bordering on the aisle
The stand construction must be made as transparent as possible if it borders on an aisle. A frontage with a layout that is up to 70% open is desirable. Long, enclosed stand structures bordering on aisles are not permitted. Please check the technical guidelines point 4.7.1. In the case of non-compliance we explicitly reserve the right to have modifications made onsite.

The hall supports are shown in the hall plan as black rectangles or circles. The supports are clad up to a height of 3.00 m with white coated chipboard (except Hall 11.0, which has no support cladding). The cladding must not be subjected to any loads, or damaged. You can find the exact measurements and the position of the support(s) in the stand sketch. The measurements refer to the support cladding.

In most of the halls, it is possible to suspend objects from the ceiling subject to the conditions specified in our Shop for Exhibitor Services. The suspension work may be executed only by the hall electrician. To place your order, please use our Shop for Exhibitor Services.

If you have any inquiries and for an individualised offer, please consult:

Suspensions Team
Telephone +49 69 75 75-68 99
suspensions@messefrankfurt.com

The hall managers’ offices are marked by pictograms. The hall manager is your first point of contact for all on-the-spot questions and can be reached by telephone under:

  • Hall  8: +49 69 75 75-63 08
  • Hall  9: +49 69 75 75-63 09
  • Hall 11: +49 69 75 75-63 11

Arrival/Set-up and Dismantling/Parking Regulations

During the general set-up and dismantling times, it is permitted to work in the halls non-stop, in other words, 24 hours. Carpet is fitted from 3 pm onwards on the last set-up day. From this point in time the hallways must be kept clear. For the event, we lay a coloured carpet in all the aisles.

For cars with a gross vehicle weight of up to 2.5 tons we make parking spaces available at the exhibition grounds or in the Rebstock multi-storey car park. There is a parking fee. Vans and lorries can be parked in the lorry park of Messe Frankfurt Venue GmbH, Rebstock Parking Area E and E1. There is also a parking fee for this.

Vehicles delivering goods are permitted to enter the fairground during the days of the fair for one hour (on the last day of the fair only until 2 pm). To ensure the time limit is observed, each driver leaves a deposit of EUR 100, which is not returned if the one-hour period is exceeded.

On our website you will find information on how to get there by car.

The City of Frankfurt’s low emission zone is located within the orbital motorway, which is marked off by the A5 Federal Motorway in the West, the A3 in the South and the A661 in the East. For vehicles belonging to the appropriate emissions group and the emissions sticker to go with it, it is possible to access the fair at any time. Vehicles without a sticker may also access the fair and exhibition centre via West Gate and North Gate. Coming from the A5, these can be reached via Motorway A648, taking the ‘Rebstock’ exit, or via the Katharinenkreisel roundabout. Messe Frankfurt’s Rebstock multi-storey car park can also be reached by taking the Rebstock exit.

Check-in/Vehicle registration

There are two ways in which you can register your vehicle. You can register your vehicle in advance online, or you can register on site at Messe Frankfurt’s registration areas on the day you wish to enter. To do so, please follow the “Check-In” signs.

On site, Traffic Service employees will record your registration information in the designated registration areas. Please consult the website for the event at which you will be involved inset-up or dismantling for directions on how to get there.

You will require the following information to register your vehicle:

  • Driver’s name
  • Driver’s mobile phone number
  • Hall and stand number
  • Exhibitor’s name
  • Vehicle plate number

You can order logistics services from Messe Frankfurt Logistics Services. You can reach Messe Frankfurt Logistics Services as follows:

Phone: +49 69 75 75-60 75
Email: logistics@messefrankfurt.com

If you registered online, you can print out your vehicle pass yourself. If you register on site, you will be given your vehicle pass at the gate where you enter Messe Frankfurt.

We will make an unloading area available to you for an allotted time slot during the period for which you have registered. When you arrive at the “Check-In”, permission to enter the exhibition grounds will be granted if there is an available unloading area.

In the event that the vehicle plate number changes, please report to the registration area on the day you wish to enter. Personnel on site will update the information for you.

Registration can also be carried out without the vehicle plate number (it is not a required field). The missing vehicle plate number will be entered at the “Check-In”.

If you need to unload items at multiple exhibition halls, please be sure to list the stand number for the first stand where you have to unload!

As soon as an unloading area becomes available at your exhibition hall, as the driver you will be sent an SMS text message containing your entry time and the corresponding entry gate.

No, it is necessary to report to the “Check-In” even if you have registered in advance. It is only at the “Check-In” that you will be given final permission to enter the exhibition grounds.

No – in order to be able to obtain a parking pass for the exhibition grounds while the event is in progress, you must order a parking pass online from Messe Frankfurt’s Shop for Exhibitor Services.

If you have registered a MyAccount and used this to complete your online registration, your master data will be saved for subsequent registrations.

When you depart the exhibition grounds in your vehicle, you will give your vehicle pass to personnel at the gate, or they will simply scan it in order to register your departure.

No – a vehicle pass is only valid for one entry and exit.

The driver receives information via SMS text messages.

In order to receive notification of when to go from the registration area to the exhibition grounds, a mobile communication device is absolutely essential.

Employees of the Traffic and Logistics Service [Verkehrs- und Logistikservice] are available at the Rebstock car park. You will find them in the “Verkehrs- und Logistikservice” office container or at the registration areas on site.

Services

If you have questions relating to your catalogue entry, please contact:

Messe Frankfurt Medien und Service GmbH
Telephone +49 69 75 75-51 31
mediapackage.christmasworld@messefrankfurt.com

Your promotion material is available for you in the Online Shop under. Here you will find free advertising material both in printed and digital form, which you can use quite easily to attract a great deal of attention for your trade-fair presence: this ranges from the Info-flyer through personalisable e-cards to admission ticket vouchers for your customers.

If you require in-depth advice on the various forms of advertising material available, or if you have questions about the best possible combination of advertising media or personalisation, our publicity service will be glad to help:

Telephone +49 69 61 999-115 /-116
service@dialogistiker.de

At the Press Centre you can hire a press compartment for your printed press materials. In addition to this, you can book an online-press compartment for textual and photographic materials, so you can present the media with your innovations.

If you would like to organise a press briefing at your stand or in a conference room at the Exhibition Centre, we can enter the date in our official list of press appointments. Apart from this, we can also help with organising a suitable conference room.

For further information please contact:

Nadine Pölzl
Telephone +49 69 75 75-63 94
nadine.poelzl@messefrankfurt.com

During the Christmasworld, wireless access to the Internet is available to you – as a registered user - free of charge throughout the fairgrounds. This service is suitable for accessing websites and occasionally checking and sending emails. Extensive Wi-Fi use throughout the fairgrounds may limit coverage at individual locations.

If you require guaranteed bandwidth, we suggest that you order Wi-Fi compatible products subject to a fee at the Shop for Exhibitor Services.

Please consult your contractual partner: Using the Shop for Exhibitor Services he can empower you to do one of two things: either he can set up an additional account for you so that you can order services on his behalf or he requests a separate account to be set up for you so that you can order on your own account.

We can lay an electrical socket for you via the hall ceiling or via the supply ducts in the hall floor to any point you choose in your stand. Here too you should use our Shop for Exhibitor Services.

Should you have any questions, and for a personalised offer, please consult:

Electricity Team
Telephone +49 69 75 75-66 70
electricity@messefrankfurt.com

Messe Frankfurt’s logistic service enables you to order forklift trucks, cranes and other technical equipment and deals with your full and empty freight containers, as well as the receipt, warehousing and delivery of your freight to your stand at the required time.

Forklift and crane services on the exhibition grounds can be ordered only through Messe Frankfurt and will be performed by the logistics partners. The same applies to the storage of empty and full freight containers during the event.

For advice tailored to your requirements please contact:

Logistics Team
Telephone +49 69 75 75-60 75
logistics@messefrankfurt.com

Via our Shop for Exhibitor Services.

Should you have any questions, please contact:

Stand Surveillance Team
Telephone +49 69 75 75-68 95
standbewachung@messefrankfurt.com

Via our Shop for Exhibitor Services.

Should you have any questions, please contact

Cleaning Team
Telephone +49 69 75 75-69 11
cleaning@messefrankfurt.com

Via our Shop for Exhibitor Services. Waste accumulating at the stand during the course of the fair is disposed of by the exhibition company. At the end of the fair, please place the bag containing the waste in the aisle. For larger amounts we ask you to order a waste container.

During the set-up and dismantling period you can dispose of special waste such as paints, lacquers etc, in the collection containers provided. For all other kinds of waste please order an appropriate container. Should you have any questions, please contact:

Waste Disposal Team
Telephone +49 69 75 75-69 11
waste@messefrankfurt.com

Your contact:

Team Advertising Services
Telephone +49 69 75 75-56 46
advertising.services@messefrankfurt.com

Your contact:

Accente Gastronomie Service GmbH
Telephone +49 69 7 56 02-0
info@accenteservices.de

You will find an overview of the catering offer here: www.accenteservices.de

Please note that entry permits for other caterers basically require prior approval and are subject to the payment of a fee.

Your contact:

Accente Gastronomie Service GmbH
Telephone +49 69 7 56 02-0
info@accenteservices.de

Your contact to talk to in this case is:

Natalia Lewerenz
Telephone +49 69 75 75-52 21
natalia.lewerenz@messefrankfurt.com

Online hotel bookings: www.frankfurt-tourismus.de

Your inquiries contact:

Tourismus + Congress GmbH
Telephone +49 69 21 23-88 00
info@infofrankfurt.de

Exhibitor passes/Parking vouchers/Set-up and dismantling passes/Admission ticket vouchers

Depending on the size of the stand, there is the following free quota for set-up and dismantling passes:

  • up to 10 sqm: 2 units apiece
  • 11 to 20 sqm: 4 units apiece
  • 21 to 30 sqm: 5 units apiece
  • 31 to 50 sqm: 6 units apiece
  • 51 to 80 sqm: 8 units apiece
  • 81 to 100 sqm: 10 units apiece
  • 101 to 150 sqm: 15 units apiece
  • 151 to 200 sqm: 20 units apiece
  • 201 to 250 sqm: 25 units apiece
  • 251 to 300 sqm: 30 units apiece
  • over 300 sqm: 35 units apiece

These passes are intended exclusively for the stand set-up and dismantling phases. All those involved in set-up and dismantling must be equipped with this type of pass, which must be worn so that it is clearly visible. The set-up and dismantling passes are sent with the service documents; additional passes may be ordered free of charge by sending an e-mail to christmasworld@messefrankfurt.com

You can obtain the set-up and dismantling passes on location at the Service-Centre Torhaus, Level 2 in the Exhibition Management Office (Team Office).

The exhibitor passes can be acquired from our Shop for Exhibitor Services or can be purchased at the fair itself. Depending on the stand size, each exhibitor receives a free number of exhibitor passes - the number is displayed in the Shop for Exhibitor Services.

The exhibitor passes are valid only for the duration of the event. They entitle the holder to enter the exhibition grounds / the halls as a rule one hour before the official opening times. These passes are intended solely for the exhibitors and the stand personnel; they must not be passed on to visitors.

These vouchers (permanent admission vouchers) are valid throughout the event; they entitle the holder to enter the fair and exhibition centre during opening times. Depending on the size of the stand, the exhibitor receives the following free quota of admission ticket vouchers to be passed on to visitors / purchasers:

  • 0 to 50 sqm: 30 vouchers
  • 51 to 100 sqm: 50 vouchers
  • more than 100 sqm: 100 vouchers

The admission ticket vouchers are sent together with the promotion documents.

Additional vouchers may be ordered from our Shop for Exhibitor Services at a charge of EUR 6 each. The exhibitor will only be charged for vouchers that are actually redeemed.

Parking vouchers can be ordered via our Shop for Exhibitor Services. They will be sent to you by post at the latest 3 weeks before the fair.

Your contact if you have any queries:

Fraport AG – HVM-PV Park-Service Messe
Telephone +49 69 69 07-44 54
park-service@fraport.de

You can obtain additional parking vouchers on the spot at Fraport Servicecounter in the Service Centre Torhaus Level 2.